Contact Us
We're a small team and we read every message. Whether it's a question before you buy, a problem with an order, or a product you'd like us to stock, we want to hear it.
Email us
support@workzenlab.com
We reply to every email within 24 hours on business days (Monday to Friday). Messages sent over a weekend or a public holiday are answered on the next business day.
To help us solve things on the first reply, please include:
- Your order number (it starts with #and appears in your confirmation email)
- The email address you used at checkout
- A short description of the issue — and a photo, if something arrived damaged or incorrect
What we can help with
- Order status and tracking — see How to Track My Order first; it answers most questions instantly
- Changes or cancellations — contact us as soon as possible. We can usually change an address or cancel an order before it ships, but not after
- Returns and refunds — see our Refund Policy, then email us to start a return
- Damaged or wrong items — send a photo and we'll make it right
- Product questions — dimensions, compatibility, specifications. If we don't know, we'll find out
- Bulk or business orders — tell us what you need and how many
Business details
WorkZen Lab
532 N Magnolia Ave #2065 Anaheim, CA 92801 United States
Email: support@workzenlab.com
We operate online only and do not have a walk-in location. Please do not send returns to this address without contacting us first — returns sent without a confirmed return address may not be processed.
Before you write
These three pages answer the majority of the questions we receive: