Refund Policy

Last updated: 2026/09/19

We want you to be satisfied with what you buy from us. If something isn't right, here's exactly how returns work.

Return window

You may return most items within 30 days of delivery for a refund.

Condition required

To be eligible, an item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and parts included
  • Accompanied by proof of purchase (your order number is enough)

Items returned with missing parts, or with damage caused after delivery, may be refunded at a reduced amount or declined.

Items we can't accept

  • Opened consumables — food, drink, tea, coffee, and supplements
  • Opened personal-care items for hygiene reasons
  • Gift cards
  • Items marked Final Sale or Clearance on the product page
  • Custom or personalised items made to your specification

How to start a return

  1. Email support@workzenlab.com with your order number and which items you're returning.
  2. We reply within 24 business hours with a return authorisation and the correct return address.
  3. Pack the item securely and ship it back. Keep your tracking number.

Please do not send anything back before contacting us. Returns received without a return authorisation may not be refunded, because we may not be able to identify who sent them.

Who pays return shipping

We pay when the fault is ours — a defective item, the wrong item sent, or damage in transit. We'll send you a prepaid label.

You pay for change-of-mind returns: the item isn't what you expected, it doesn't fit your space, or you no longer need it. Original shipping charges are not refunded in this case.

Refunds

Once your return arrives we inspect it and email you the outcome, usually within 3 business days.

Approved refunds are issued to the original payment method. Your bank or card issuer then takes a further 5–10 business days to post the funds — this part is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, contact your bank first, then contact us.

Damaged, defective, or wrong items

Email us within 7 days of delivery with your order number and photos. We'll arrange a replacement or a full refund, including shipping, at no cost to you. You will not normally need to send the item back.

Exchanges

We don't process direct exchanges. The fastest way to get a different item is to return the original for a refund and place a new order, so you're not waiting for the return to arrive first.

Cancelling an order

Contact us as soon as possible. If the order hasn't shipped we'll cancel it and refund you in full. Once it has shipped, it becomes a return and the terms above apply.

To start a return, contact us with your order number.