Shipping & Delivery
Last updated: 2026/09/19
Where we ship
We currently ship to addresses within the United States, including Alaska, Hawaii, and Puerto Rico. We do not ship to PO Boxes, APO/FPO addresses, or freight forwarders.
Shipping cost
Orders of $49 or more ship free anywhere in the United States.
Orders under $49 are charged a flat rate of $5.95, regardless of how many items are in the cart. The exact amount is shown at checkout before you pay; there are no charges added afterwards.
Delivery service
We offer a single standard delivery service. We do not currently offer express or expedited shipping — we'd rather not sell a faster option than we can reliably deliver. If you need an item by a particular date, contact us before ordering and we'll tell you honestly whether it's achievable.
Processing time
Orders are prepared and handed to the carrier within 1–3 business days of being placed. Business days are Monday to Friday, excluding US public holidays.
Orders placed after 2:00 PM ET, or on a weekend or holiday, begin processing on the next business day.
Delivery time
Once shipped, standard delivery takes 7–15 business days for most destinations in the contiguous United States. Alaska, Hawaii, and Puerto Rico typically take 10–20 business days.
Total time from order to doorstep is therefore usually 8–18 business days. Delivery estimates are not guarantees — carrier delays, weather, and peak periods such as late November and December can extend them.
Split shipments
Orders containing several items may ship in more than one parcel and arrive on different days. Each parcel has its own tracking number and you'll receive a shipping email for each. You are not charged extra for split shipments.
Tracking
A tracking number is emailed to you when your order ships. See How to Track My Order for how to use it and what each status means.
Incorrect addresses
Please check your shipping address carefully at checkout. We cannot change an address once an order has shipped.
If a parcel is returned to us because the address was incomplete or incorrect, we will refund the item cost but not the original shipping charge. Reshipping will require a new order.
Undeliverable and refused parcels
Parcels refused at delivery, or unclaimed after the carrier's holding period, are returned to us. These are refunded at the item cost less the original shipping charge once we receive them.
Delays and lost parcels
If tracking has not updated for 7 business days, or the estimated delivery date has passed by more than 5 business days, contact us with your order number and we will open an investigation with the carrier.
Carrier investigations can take up to 10 business days to conclude. If a parcel is confirmed lost, we will send a replacement or issue a full refund — your choice.
Damaged on arrival
If an item arrives damaged, email us within 7 days of delivery with your order number and photos of both the item and the packaging. We will arrange a replacement or refund at no cost to you. Please keep the packaging until the matter is resolved.
Taxes and duties
Applicable sales tax is calculated and shown at checkout. As we ship domestically within the United States, there are no import duties or customs fees on your order.
Questions about a specific order? Contact us.