Frequently Asked Questions

Add the items you want to your cart, then select the cart icon and choose Check out. Enter your shipping address and payment details, and you'll see the full total — including shipping and tax — before you confirm.

You don't need an account to order. A confirmation email arrives within a few minutes of a successful order.

Usually yes, if you reach us quickly. Email support@workzenlab.com with your order number as soon as possible.

Once an order has been handed to the carrier we can't recall it. At that point it becomes a return — see our Refund Policy.

We can change the address any time before the order ships. Email us the order number and the corrected address.

After shipping, the address is locked in the carrier's system. If a parcel is returned to us because the address was wrong, we refund the item cost but not the original shipping charge.

Check your spam and promotions folders first, and search your inbox for “WorkZen” rather than scrolling. A mistyped email address at checkout is the most common cause.

If it's still missing, email us — include the name and address you used, and we'll find the order and resend the confirmation.

Yes. Tell us what you need and the quantity, and we'll come back with availability and pricing. Office fit-outs and multi-desk setups are welcome.

We ship across the United States, including Alaska, Hawaii, and Puerto Rico.

We can't deliver to PO Boxes, APO/FPO addresses, or freight forwarders.

Orders of $49 or more ship free anywhere in the United States.

Orders under $49 are charged a flat $5.95, however many items are in the cart. The exact amount is shown at checkout before you pay, and nothing is added afterwards.

Orders are prepared and handed to the carrier within 1–3 business days. Delivery then takes 7–15 business days for most of the contiguous US, and 10–20 business days for Alaska, Hawaii, and Puerto Rico.

Total time from order to doorstep is usually 8–18 business days. These are estimates, not guarantees — weather and peak periods in late November and December can extend them.

Not at the moment. We offer one standard delivery service so that what you see at checkout is what actually happens — we'd rather not sell a faster option we can't reliably deliver.

If you need something by a particular date, email us before ordering and we'll tell you honestly whether it's achievable.

A tracking number is emailed to you when your order ships. You can also use the View your order link in your confirmation email, which updates automatically.

Our How to Track My Order page explains what each tracking status means.

Orders with multiple items often ship separately and arrive on different days. Each parcel has its own tracking number and its own shipping email. Nothing is missing — the rest is still on its way, and you're never charged extra for split shipments.

Usually not. Parcels are only scanned at handover points, so two or three quiet days mid-journey is normal.

Contact us if there has been no movement for 7 business days, the status reads Exception or Return to sender, or the estimated delivery date has passed by more than 5 business days.

Carriers sometimes mark a parcel delivered slightly early and it appears within 24 hours. Before contacting us, please check around the property, ask others in your household or building, and look at the carrier's delivery photo if there is one.

If it still hasn't turned up after a full day, email us with your order number and we'll open a claim with the carrier.

You can return most items within 30 days of delivery. The item needs to be unused, in its original packaging, and complete with all parts and accessories.

1. Email support@workzenlab.com with your order number and which items you're returning.
2. We reply within 24 business hours with a return authorisation and the correct return address.
3. Pack the item securely, ship it back, and keep your tracking number.

Please don't send anything back before contacting us — returns that arrive without authorisation may not be refundable, because we can't identify who sent them.

We do when the fault is ours — a defective item, the wrong item, or transit damage. We'll send you a prepaid label.

You do for change-of-mind returns. Original shipping charges aren't refunded in that case.

We inspect returns and email you the outcome within about 3 business days of arrival. Approved refunds go back to your original payment method, and your bank then takes a further 5–10 business days to post the funds.

• Opened consumables — food, drink, tea, coffee, supplements
• Opened personal-care items, for hygiene reasons
• Gift cards
• Items marked Final Sale or Clearance
• Custom or personalised items

We don't process direct exchanges. The fastest route is to return the original for a refund and place a new order, so you're not waiting for the return to arrive before the replacement ships.

Email us within 7 days of delivery with your order number and photos of both the item and its packaging. We'll arrange a replacement or a full refund at no cost to you.

Please keep the packaging until the matter is settled — carriers sometimes ask to see it.

Send us a photo of what arrived along with your order number. We'll ship the correct item and cover the cost of returning the wrong one. You won't be charged twice.

First check whether your order shipped in several parcels — each one has its own tracking number and may arrive days apart.

If all parcels have arrived and something is still missing, email us with the order number and a list of what you did receive.

Get in touch even if you're past the 30-day return window. Many products carry a manufacturer's warranty, and we'll help you work out what applies and how to claim it.

Three things decide it: your monitor's weight without its original stand, its VESA bolt pattern (usually 100×100mm), and your desk's thickness for the clamp.

Our guide How to Choose a Monitor Arm walks through each one. If you're still unsure, send us your monitor model and we'll check.

Don't rely on the screen-size number — two 14-inch laptops can differ by an inch in width. Measure your laptop closed (width, depth, thickness) and compare against the sleeve's internal dimensions, allowing about a quarter inch of clearance.

More detail in How to Choose a Laptop Sleeve or Case.

Photos come from the manufacturer and reflect the product as supplied. Colours can look different between screens, and manufacturers occasionally revise packaging or finishes without notice.

If what arrives doesn't match what was shown, tell us — that's covered by our return policy.

Stock levels on the site are current. If something you want is unavailable, email us — we can often tell you when it's returning, or suggest a close alternative.

Please ask. We're a small store and we add products regularly, and a good part of the catalogue arrived because a customer suggested it.

All major credit and debit cards, plus the express wallet options shown at checkout. Every accepted method is displayed on the payment step and in the site footer.

Yes. Checkout runs on Shopify's PCI-compliant, encrypted platform. Card details go directly to the payment processor — we never see or store your full card number. We only receive the last four digits and whether the payment succeeded.

All prices are in US dollars (USD). If your card is issued in another currency, your bank applies its own conversion rate and may add a foreign transaction fee.

At checkout, when you place the order. If we can't fulfil an order for any reason, we refund it in full.

Sales tax is calculated at checkout based on your shipping address and shown before you pay. Because we ship domestically within the US, there are no import duties or customs fees.

When we run a promotion, the code goes out to our email subscribers first. Enter it in the Discount code box at checkout — one code per order.

No — you can check out as a guest. An account simply saves your addresses and keeps your order history in one place for next time.

Select the account icon, choose Forgot your password?, and enter your email. A reset link arrives within a few minutes — check your spam folder if it doesn't appear.

Use the unsubscribe link at the bottom of any marketing email, or email us and we'll remove you. You'll still receive order and shipping confirmations, since those relate to purchases you've made.

Within 24 hours on business days, Monday to Friday. Messages sent over a weekend or holiday are answered on the next business day. Every email is read and answered by a person.

Your order number, the email address you used at checkout, and a short description of the issue. If something arrived damaged or incorrect, attach a photo — it usually lets us resolve things in a single reply.